Behavioral Health Integration

Behavioral Health Integration Support for Primary Care Teams

CF Care Connect helps providers launch and manage BHI and Collaborative Care Model (CoCM) programs that bring behavioral health coordination into primary care settings, with structured screening, monitoring, documentation support, reporting, and operational oversight.

BHI - CPT 99484 CoCM - CPT 99492, 99493, 99494 PHQ-9 & GAD-7 Screening Whole-Person Care

Program-Specific Delivery

Staffing, location, qualifications, supervision, and billable-service responsibilities are confirmed for each program based on applicable payer, coding, regulatory, and client requirements.

Review Our Operational Model
What we support

Managed BHI & CoCM Operations

Our operational teams support client-approved Behavioral Health Integration workflows, including screening administration, routine coordination, psychiatric consultation scheduling, documentation, and reporting. Licensed client personnel retain all clinical oversight and decisions.

BHI / CoCM Support Services
  • Approved depression and anxiety screening administration (PHQ-9, GAD-7)
  • Behavioral health care plan workflow support under licensed oversight
  • Psychiatric caseload consultation coordination
  • Registry and patient-status tracking under approved protocols
  • Warm handoffs and care coordination
  • Client-approved patient reminders and educational-material workflows
  • Documentation and CoCM billing support
Operational credibility

Behavioral Health Experience Matters

CF Care Connect was built with real-world behavioral health operational experience supporting complex and underserved patient populations.

This operational background helps us better understand continuity of care, patient engagement barriers, coordination challenges, and integrated support workflows.

What This Helps Us Understand
  • Continuity of care needs
  • Patient engagement barriers
  • Coordination challenges
  • Integrated support workflows
Program outcomes

Why BHI Strengthens Primary Care Delivery

Extend behavioral health operational capacity

Our managed BHI operating model supports routine workflow capacity while licensed client personnel retain clinical responsibility.

Support measurement-based workflows

Structured screening administration, monitoring coordination, and follow-up provide consistent data for licensed client personnel to review.

Support BHI / CoCM billing readiness

Documented qualifying BHI and CoCM services may support reimbursement, subject to eligibility, coverage, documentation, coding, and payer requirements.

Support integrated delivery

Behavioral health workflows coordinated with primary care can support access and continuity for patients who need mental health services.

Support whole-person care management goals

BHI integration can support a more coordinated whole-person primary care workflow.

Program responsibilities and readiness

How Behavioral Health Integration and CoCM Responsibilities and Launch Readiness Work

The operating model is confirmed during feasibility review and documented before launch.

Clinical scope and escalation

CF Care Connect nonclinical operational staff do not make independent clinical decisions. Licensed client personnel retain clinical oversight, approve protocols and care plans, make all clinical decisions, and receive escalations through agreed pathways.

Client retains responsibility for

  • Confirm patient appropriateness and obtain required participation consent
  • Provide licensed primary-care and behavioral-health oversight
  • Approve screening, care-plan, consultation, and crisis-escalation protocols
  • Retain diagnosis, treatment, prescribing, clinical, coding, and billing decisions

CF Care Connect supports

  • Support approved screening administration and enrollment workflows
  • Coordinate routine outreach, registry, and consultation workflows
  • Document activity and perform operational QA
  • Immediately route clinical or safety concerns under client-approved pathways

Implementation Prerequisites

  • Named licensed clinical owners and emergency escalation contacts
  • Approved screening, consent, care-plan, and consultation workflows
  • Secure registry, EHR, scheduling, and communication access
  • Validated documentation and billing-readiness requirements

Measurement Framework

  • Screening and enrollment workflow status
  • Patient engagement and follow-up completion
  • Registry and consultation workflow status
  • Clinical escalation routing and resolution status
  • Documentation and billing-readiness status

Targets, definitions, data sources, owners, and reporting cadence are agreed before launch. Outcomes are not guaranteed.

Representative Patient Journey

This sample illustrates workflow ownership; the actual journey depends on the client-approved program design.

  1. 01

    Client identifies a patient and confirms program appropriateness

  2. 02

    Approved screening and participation workflows are completed

  3. 03

    Licensed personnel establish or approve the clinical plan

  4. 04

    CF supports routine outreach, registry updates, and consultation coordination

  5. 05

    Clinical or safety concerns route to licensed client personnel

  6. 06

    Reporting shows engagement, screening workflow, escalations, and documentation status

Test the program model before launch.

Share the population, technology environment, current status, timeline, and primary operational challenge.

Request a Program Feasibility Review
Workflow discipline

Structured Workflows. Clear Documentation. Scalable Oversight.

Our program workflows are designed to support documentation alignment, engagement tracking, reimbursement visibility, and operational consistency from launch through scale while integrating into existing provider workflows.

Structured Workflows

Defined workflow steps structured to align with program requirements and documentation expectations at every stage.

Clear Documentation

Workflows designed to support documentation alignment, audit-ready records, and reimbursement workflow visibility.

Human Oversight

Human review processes integrated into every program workflow to support accuracy, escalation discipline, and operational consistency.

Engagement Tracking

Interactions completed within the configured program workflow are tracked and documented to support transparency, reporting, and engagement visibility.

Reimbursement Visibility

Time capture and activity documentation designed to support reimbursement workflow alignment across all supported CPT codes.

Operational Consistency

Designed to integrate into existing provider workflows without disrupting clinical operations or adding administrative burden as programs grow.

Get started

Expand Integrated Behavioral Health Support at Scale

CF will review your eligible patient opportunity, program goals, enrollment requirements, staffing needs, technology environment, documentation workflow, billing readiness, and target launch timeline.

Prefer email? Email us
Care Management Programs
CCM
Chronic Care Management
RPM
Remote Patient Monitoring
RTM
Remote Therapeutic Monitoring
PCM
Principal Care Management
APCM
BHI / CoCM